Privacy policy

Hi there! We want to let you know how we collect information so that you can feel comfortable sharing it with us.

That's why we have this privacy policy which outlines the way we at SNEŽANA BASTON (ABN 14151664450) collect, hold, use, and disclose personal information. 

What personal information do we collect?

You can browse and use our website without having to tell us who you are or share any personal information that could identify you. But if you want to use some of our features, you might need to give us certain details, like your name or email address. 

We collect and store any information you provide when you sign up, publish content, make a purchase, or fill out any forms on the website. This might include things like:

• Account details (e.g., username, user ID, password)

• Contact info (e.g., email, phone number)

• Basic personal info (e.g., name, country of residence)

• Payment info (e.g., credit card or bank details)

• Geolocation data (e.g., latitude, longitude)

• Other materials (e.g., feedback, images, articles)

  In addition to what you provide, we may also collect personal information from other sources, like public databases, social media, third-party data providers, or marketing partners. This info may include things like:

• Demographic details (e.g., age, gender)

• Device info (e.g., IP addresses)

• Location data (e.g., city, state)

• Online behaviour (e.g., social media activity, search results)

  If you don’t want to provide us with certain personal information, you can choose not to share it, but this may limit your access to some features. If you're unsure about what’s mandatory, just reach out and we’ll be happy to clarify.

  We don’t intentionally collect any personal information from kids under 18. If you’re under 18, please don’t submit any personal details through our website or services. If you think a child under 18 has shared personal info with us, let us know, and we’ll make sure to remove it. We also encourage parents and guardians to keep an eye on their kids’ online activity and remind them not to share personal details without permission. Please take the necessary steps to make sure kids know not to give out personal information online without asking first!

How do we collect your personal information?

The main ways we collect information are when you give it to us directly or indirectly. This might be by filling out forms on our website like sign-up or intake forms, or providing us information through phone calls, emails, or social media. Additionally, we may collect information from SMS interactions, such as responses to SMS notifications or promotional messages sent by us. We may also collect information from the person that referred you, or other people or organisations. 

We might use affiliate marketing on our website and services, which means we may have links to products and services we think you’ll like. If you click on one of these affiliate links, a cookie will be placed on your browser to track any sales, and this helps us earn a commission.

We offer electronic newsletters, and you can subscribe to them anytime you’d like. We take your privacy seriously and won’t share your email address with anyone, except as outlined in our privacy policy or if we need a third-party provider to send the emails for us. We’ll always handle your email information in line with the law.

In line with the CAN-SPAM Act, all emails from us will clearly state who they’re from and include contact details. If you ever want to stop receiving our newsletters or marketing emails, just follow the unsubscribe link in the email or get in touch with us. But don’t worry — you’ll still receive important transactional emails.

We love hearing from you, and we promise to keep your information safe and secure.

We also use cookies on our website. These are little bits of data that help our website work better. They might identify you and keep track of the pages you visit. This helps us improve our website and make it more secure. Plus, it makes it easier for you to use our website! You won’t have to fill in your information again and again.

At times personal information may also be gathered from third parties, such as Google Analytics or Facebook Pixel. These third parties may use cookies, web beacons and similar technology to collect or receive information about your habits on the internet.

Why do we collect your personal information?

We need your personal information to:

• communicate with you in relation to your enquiry;

• verify your identity for security purposes; 

• send you news if you have signed up via email or SMS (you can unsubscribe from either of these at any time);

• conduct our business, and enable your use of our website, products, and services; and

• in some cases, to comply with our legal obligations, such as record keeping. Generally, we retain the data for 3 years from the last interaction with the user, unless otherwise specified or requested by the user.) Otherwise, we generally keep the information for as long as is necessary and no more.

  We also collect personal information to analyse and enhance our business operations and improve your experience with our business. This is used as statistical information to analyse our website traffic and to customise the content and advertising we provide. 

  We may show online ads and share general, non-personal info about our customers with advertisers based on your use of our website and services. But we don’t share any personal details about individual customers with advertisers. Sometimes, we use this non-personal info to show ads that are more relevant to you. We may also let some third-party companies help us target ads that we think you’ll find interesting, and these companies might use cookies to track your activity and show you ads based on your behaviour.

Payment Information

If you’re using our services that require payment, you’ll need to provide your credit card details or other payment info, but don’t worry — we’ll only use it to process your payment. We work with trusted third-party payment processors to handle payments securely. These processors follow strict security standards set by the PCI Security Standards Council, which is backed by companies like Visa, MasterCard, American Express, and Discover. All sensitive data is exchanged over a secure SSL channel and encrypted with digital signatures to keep your info safe. We also make sure that our website and services meet high-security standards to protect your data. We use Stripe to process online payments.

We’ll only share your payment details with the payment processors when needed to process payments, issue refunds, or help with payment-related questions. Please keep in mind that the payment processors may collect some of your personal info (like your email, address, credit card details, and bank account number) to complete the payment process. They have their own privacy policies, which might be different from ours, so we recommend reviewing them to understand how they handle your information.

Push Notifications

We offer push notifications, and you can choose to subscribe to them whenever you’d like. To make sure notifications go to the right device, we use a third-party provider that works with a unique token for your device, issued by your device’s operating system. While it’s possible to access a list of device tokens, they don’t reveal your identity, device ID, or contact details to us or our provider. We’ll handle any information sent through email according to the law. If you ever want to stop receiving push notifications, just adjust your device settings!

You can opt-out of the collection and use of this information by changing your privacy settings or opting out.

To opt-out of Google advertising you can go here: https://tools.google.com/dlpage/gaoptout

To change your Facebook ad preferences you can go to "Facebook Help Centre", "Manage my account" and "Ad preferences".

To opt out of our emails you can Unsubscribe, and for SMS you can text back on the opt out link.

WHEN DO WE DISCLOSE PERSONAL INFORMATION & HOW YOU CAN ACCESS IT? 

When do we disclose your personal information?

We use reasonable precautions to make sure your information stays safe and secure. Only authorised personnel can access it, and we keep it in accordance with our legal record keeping obligations. When we don't need it anymore, or it is unsolicited, we destroy it appropriately. We generally will not disclose your personal information unless we have your consent, it's required by law*, or it's necessary for us to provide you with our services. 

* This can include where we are of the reasonable belief that there is a serious risk to life, health or safety of you or another person. For example, if there is evidence of clear danger of harm to self and/or others, we may be legally required to report this information to the authorities responsible for ensuring safety. This includes if there is a strong suspicion of physical or sexual abuse or emotional, or neglect or exposure to family violence of any person under 18 years of age. A court order could also require us to release information contained in records.

We will also ensure that all appropriate safeguards are in place in line with the Australian Privacy Principles and other relevant legislation. We will only collect your sensitive information for the purpose for which you gave it to us or for directly related purposes that you would reasonably expect or if you otherwise agree. 

Sometimes we do disclose your personal information where it is necessary to obtain third-party services, like analytics, data storage, payment providers or advertising services. We do our best to make sure the providers we use comply with privacy laws and regulations.  You can opt-out of the collection and use of this information by changing your privacy settings or opting out.

Cross-Border Disclosure of Personal Information

We may disclose your personal information to third-party service providers located overseas for purposes such as analytics, data storage, payment processing, or advertising services. We ensure that any overseas recipient of your personal information is subject to laws or contractual obligations that are substantially similar to the Australian Privacy Principles to protect your privacy.

Before we disclose your personal information to an overseas recipient, we will take reasonable steps to ensure that they do not breach the Australian Privacy Principles concerning your personal information. This may involve:

• entering into binding contractual arrangements with the overseas recipients that require them to handle your personal information in accordance with our instructions and protect your personal information in a manner consistent with the Australian Privacy Principles;

• verifying that the overseas recipient is subject to a law or binding scheme that, overall, provides for privacy protections substantially similar to the Australian Privacy Principles;

• obtaining your express consent to the disclosure after informing you that the overseas recipient may not be required to comply with the Australian Privacy Principles.

How can you access or delete your information? 

If you want to access, correct, or delete your information, or to change your communication preferences via email or SMS, please email us at [email protected]. We're happy to help, unless we're required by law to withhold it. And if you have any concerns at all about your privacy, please also email us at [email protected]. You can also make a complaint with the Office of the Australian Information Commissioner by phone on 1300 363 992, online at http://www.oaic.gov.au where you can go to the "Lodge a Privacy Complaint with us" page, or post to: Office of the Australian Information Commissioner, GPO Box 5218, Sydney, NSW 2001.

ADDITIONAL PROVISIONS FOR EUROPEAN CITIZENS

If you are a resident of the European Economic Area (“EEA”) or the UK you have certain rights and protections under the General Data Protection Regulations ("GDPR") or its UK equivalent, The Data Protection Act 2018. We want you to know that we take these rights seriously and will always do our best to protect your personal information. We're what's called a "controller" under the GDPR as we collect, use, and store your personal information to provide you with our website services and information about them.

We'll always rely on a lawful reason for processing your information like:

• where you have given us valid express consent to use your personal information we will rely on that consent, and only use the personal or sensitive information for the specific purpose for which you have given consent; and

• where we need comply with the law or act in an emergency, we will rely on that lawful means of processing your personal information.

Your Rights

As an EEA or UK resident, you have various rights including the right to be informed; right of access; to rectification; to object; to restrict processing; to erasure or to be forgotten; to data portability; and the right not to be subject to automated processing.  If you want to access personal information we hold about you, or ask if that the information be corrected, or deleted, or otherwise exercise your rights, please contact us at [email protected]. You can also opt out of email newsletter communications by following the instructions in those emails or by clicking unsubscribe. In some circumstances where we have a legal basis to do so we may continue to process your information after you have withdrawn consent, for example if it is necessary to comply with an independent legal obligation or if it is necessary to do so to protect our legitimate interest in keeping our services secure.

Security

We keep all personal information on our website platform confidential and secure, and it can only be accessed by authorised personnel. We collect what's necessary, and keep it only as long as is necessary, taking into account the purpose for which it was collected. We implement and maintain appropriate technical, security and organisational measures to protect your personal information against unauthorised or unlawful processing and use, and against accidental loss, destruction, damage, theft, or disclosure. We ensure the encryption and pseudonymisation of personal information and we have adequate cyber security measures in place. By providing us with your personal information you consent to us disclosing it to third parties who reside outside the EEA countries and the UK. We will ensure that those third parties are GDPR compliant as much as possible.

Thank you!

Thank you for trusting us with your personal information. Above all, we will do our best to keep it safe and use it responsibly.